Problems Accessing Your Purchase or Need Some Help?
IMPORTANT: Please Read Before Submitting Your Support Request:
We strive to provide a high level of customer support.
All support requests are answered in the order in which they were received. So if you sent us a support request recently, we may have not gotten to it yet but we will.
An invalid email address is a common issue we encounter when trying to correspond with our customers. Make sure when you submit a ticket you are using a valid email address and double check before submitting your ticket for any mis-spellings of your email address.
Make sure you go over everything on the right hand side of the product download page as it relates to licensing, downloads, and training before submitting a ticket.
For the fastest resolution of any technical issues, provide us with access details to your site when you first submit a ticket. This prevents some back-and-forth and allows us to better serve you in a timely manner.